Sidekick II'd!
So, finally I got my Sidekick II. Since I haven't told the story on my site, here it is, once more. omg.
I ordered my sidekick on November 30 - which was supposedly the last day of the $250 in rebates sale at Amazon. I was super stoked, I even paid for 2-3 day shipping so I could get it faster. After it was shippped, UPS's website said, "Billing Information Received." Which means they never picked it up because Amazon lost it. After 3 days of this, I emailed Amazon and was like, "Yo wtf, where's my phone." And they were all, "You can track that at UPS." So I emailed back, "Yo, no I can't, where's my phone?" And then they were like, "That boy's an A-hole, we're not emailing him back!"
So 10 days after I ordered it (Friday) I found their number, which can not be found on their website. I found it on this dude's blog at www.echoes.com. (For future reference, Amazon's customer service number is: (800) 201-7575). It's funny because when you call there is no wait... maybe because no one knows the number.
Anyway, I got through; this lady apologized a lot, refunded my shipping charges, and seemed really helpful. She even said, she'd overnight a new sidekick to me and I'd have it Monday. She also assured me that all my rebates were still legit. Well, Monday came and I didn't have my phone, in fact it wasn't even on UPS' site at all. So I called again like, "wtf, you said you were gonna overnight my phone, where is it?" "Umm, we are gonna overnight your phone, but we will do that on Tuesday and you'll receive it sometime between Wednesday and Friday." W-T-F. So dude got a big ear full.
I got my phone yesterday. I was so so happy. I ripped it open, plugged it in and tried to start playing. But the screen only said, "waiting for activation." I called T-Mobile and they guided me through all these steps to try to fix it, then they're like, "weird, your phone is confused, it thinks it has T-Zones. You should take your SIM card to a T-mobile dealer, put it in a phone, call 611, try to get on T-zones, bring it back, put it in your sidekick and you'll be money." I went to T-Mobile, put it in the phone and couldn't even call 611. Stupid stupid luck.
Once I got home, I called T-mobile again and they're like, "read me your SIM number." I gave it to them, and dude said, "wack, dude! we have a different SIM card registered under your name, let me activate your niggity new one." BOOM, I got service.
The reason they had a different SIM is because Amazon lost my first one. And now, I have this order form that says I bought the phone on December 10, instead of November 30 - this makes me ineligible for the $250 rebate. So, I've gotta call Amazon again and get that all straightened. SWEET!
I guess the moral is: Amazon sucks. They suck so so so hard. Their customer service is crazy wicked terrible. T-Mobile, on the other hand, has been very very helpful. I love my new toy. It has AIM, a Terminal Window, E-mail, Camera, QWERTY keyboard, web browser, and lots lots more.
I ordered my sidekick on November 30 - which was supposedly the last day of the $250 in rebates sale at Amazon. I was super stoked, I even paid for 2-3 day shipping so I could get it faster. After it was shippped, UPS's website said, "Billing Information Received." Which means they never picked it up because Amazon lost it. After 3 days of this, I emailed Amazon and was like, "Yo wtf, where's my phone." And they were all, "You can track that at UPS." So I emailed back, "Yo, no I can't, where's my phone?" And then they were like, "That boy's an A-hole, we're not emailing him back!"
So 10 days after I ordered it (Friday) I found their number, which can not be found on their website. I found it on this dude's blog at www.echoes.com. (For future reference, Amazon's customer service number is: (800) 201-7575). It's funny because when you call there is no wait... maybe because no one knows the number.
Anyway, I got through; this lady apologized a lot, refunded my shipping charges, and seemed really helpful. She even said, she'd overnight a new sidekick to me and I'd have it Monday. She also assured me that all my rebates were still legit. Well, Monday came and I didn't have my phone, in fact it wasn't even on UPS' site at all. So I called again like, "wtf, you said you were gonna overnight my phone, where is it?" "Umm, we are gonna overnight your phone, but we will do that on Tuesday and you'll receive it sometime between Wednesday and Friday." W-T-F. So dude got a big ear full.
I got my phone yesterday. I was so so happy. I ripped it open, plugged it in and tried to start playing. But the screen only said, "waiting for activation." I called T-Mobile and they guided me through all these steps to try to fix it, then they're like, "weird, your phone is confused, it thinks it has T-Zones. You should take your SIM card to a T-mobile dealer, put it in a phone, call 611, try to get on T-zones, bring it back, put it in your sidekick and you'll be money." I went to T-Mobile, put it in the phone and couldn't even call 611. Stupid stupid luck.
Once I got home, I called T-mobile again and they're like, "read me your SIM number." I gave it to them, and dude said, "wack, dude! we have a different SIM card registered under your name, let me activate your niggity new one." BOOM, I got service.
The reason they had a different SIM is because Amazon lost my first one. And now, I have this order form that says I bought the phone on December 10, instead of November 30 - this makes me ineligible for the $250 rebate. So, I've gotta call Amazon again and get that all straightened. SWEET!
I guess the moral is: Amazon sucks. They suck so so so hard. Their customer service is crazy wicked terrible. T-Mobile, on the other hand, has been very very helpful. I love my new toy. It has AIM, a Terminal Window, E-mail, Camera, QWERTY keyboard, web browser, and lots lots more.