Hey there! Your modem appears to be online now; what problem are you having?*RW

just lots of intermittent connectivity today. It is happening in right now actually.

I do see some pretty big dips in the upstream signal-to-noise ratio at the modem and CMTS. I think it would be best to jump(1/2)

(2/2)right to setting up a tech visit so he can check locally and get any maintenance orders needed put in. Shall I set that up?*RW

yep. I think there's one scheduled for Tuesday... But anything sooner would be great

this is what pinging mediacomcc looks like... t.co/GK84fr9ICD

I checked and we did have an opening slightly sooner. I'll DM the details.*RW

mediacomcc is our internal domain. What to a more normal site like Google?*RW

Hey there, can you follow so I can get that DM to you?*RW

the same. I was concurrently pinging my router, google, and mediacomcc. Router: stable. Everything external: intermittent.

There is a special place in hell for those people