On June 21 I ordered a custom exhaust from RnR Racing. I've heard great things about their products, they sound really good, and best of all, they're reasonably priced. I was super pumped when I ordered the exhaust. Here are the specs on my order:
Item: FWD Standard Turbo Back Exhaust
Generation and size: 2g 3"
Standard turbo back
Turbo Back options:
Stainless Steel Bullet Muffler
Straight through design
Stainless Steel 3" Downpipe
Stainless Steel 3" Catback
4" Stainless Steel N1 Style Tip
Here's a timeline of how it went.
-June 21 - I placed my order at RnR Racing. The web site specifically told me that the avg ship time is 2-3 weeks.
-Ryan Fellows (who seems to be the head of RnR Racing) emailed me right away saying that FWD stuff generally takes 3 weeks.
-June 23 - Ryan told me the exhaust system would be shipped out the week of June 27-July 3.
-July 15 - I emailed RnR Racing asking them if they'd shipped my exhaust yet.
-July 15 - Ryan stated that "All FWD stuff is going out next week for sure," which would have been the week of July 25-31.
-August 3 - I emailed RnR Racing and told them it had been 6 weeks since I placed my order and wanted to know the status.
-August 3 - Ryan stated that he would get back to me about the status of the order.
-August 4 - Ryan told me that I would be satisfied with the product when I received it. This is something that I expected, which is why I went with RnR, however they still did not tell me the status of my order.
-August 23 - I sent Ryan Fellows an email telling him that it had been 9 weeks since I placed my order (not the normal
2-3) and I wanted to know where the hell my exhaust was. I also told him that I'd been lied to 6 times and the service was unacceptable.
-August 26 (Today) - I still have not heard from Ryan but my package had arrived at UPS so I went to pick it up.
Once I got to UPS I was still mad about the whole situation but also pretty pumped that I finally had my exhaust. I rushed home, got it open pulled everything out and had a look at my new exhaust
Wait, that is not a 4" SS N1 style exhaust tip. That is 2 - 2" tips coming out of a Magnaflow exhaust. And... there's a catalytic converter. I ordered a turbo back... there shouldn't be a cat.
After waiting over 9 weeks and being lied to a lot, I got the wrong exhaust. RnR Racing RULES!!!!!! At least they got the 3" and Stainless Steel
parts right. They better make up for this some how...